Foreign Direct Investment in China 2009

January 7th, 2009

I’ve been invited to speak next week in Shanghai at a symposium sponsored by the China Economic Review, titled, “Foreign Direct Investment in China 2009: Optimizing FDI Strategy in the current economic climate.” I’ll be presenting on “FDI Challenges and Sector Opportunities in 2009.”

The esteemed Steve Dickson, a partner and China Manager for Harris Moure, a law firm, and columnist for the China Economic Review, will be presenting an “Update and forecast of [the] regulatory framework for FDI in China.” Harris Moure is also the home of the China Law Blog, written and edited (mostly) by Dan Harris. PWC will also be presenting financial strategies for maximizing returns during the year ahead.

The symposium is an afternoon affair, starting at one o’clock at the JW Marriot Hotel on Nanjing Road West. There’s booze at the end - I mean, there’s a mixer, so those interested can network. For an agenda and contact information, click here.

Hope to see some of you there!

Slowdown Survival

January 7th, 2009

The January issue of Eurobiz Magazine just came out with my latest column, entitled “Slowdown Survival”. Eurobiz is the publication of the European Chamber of Commerce in China. The article describes approaches SME’s are taking to managing their China operations in these challenging economic times. Some of the tactics companies have taken to hold steady through 2009 include:

-restructuring their business entities to either reduce costs or to boost revenue streams;
-reducing operating hours while holding on to staff;
-asking staff what it can do to reduce costs (of course, this one usually results in a unanimous “turn the thermostat to freezing!);

I even include some of the approaches we are taking in our own company to reduce overhead, including:
-using the bullet train to get into Shanghai (35 minute ride each way), or out to Nanjing or even Xuzhou;
-managing our outsourced IT outfit as though it was an internal department.

Of course, the classic knee-jerk reaction to most recessions is “to fire the bums!” The “bums,” of course, being the non- or under-performing staff. I write in the article that an HR Manager friend - a Chinese fellow with many years experience working for multinationals in China - makes the point, “”you have to keep your core staff for the future, even if you lay off employees. The core is always protected.’”

Sometimes it difficult to remember during tough times that a new tomorrow will dawn. Best to prepare for it now.

Haier and Better

January 6th, 2009

I had a very pleasant consumer experience recently in the new apartment. The washing machine was burping water onto the floor of the patio. Despite all DIY efforts to unstick what had gotten stuck from the machine’s pipes, we eventually had to call the manufacturer, Haier, for a service call. The number was a Beijing phone number, which was still manned on a Friday evening (January 1st). Saturday morning, a Haier repair fellow came by and fixed the machine. Took him about an hour.

Later that evening the Haier-Suzhou office called. Did the technician arrive? Did he successfully fix the machine? Did he charge just the 50RMB that appears on the service slip? (It is common practice here to discuss one price, charge something higher, and record an even higher price on the invoice - which some find useful when expensing items and services).

Talk about flabbergasted. I found myself grinning from ear to ear with the revelation of a true customer service experience in China. After having suffered nothing but subpar service and no after-service support for years here in China, the experience was like a breath of fresh air.

Then, to cap that bit of customer satisfaction, the Beijing service center called. Is the washing machine still working? Were you satisfied with the service? Is there anything else with the Haier brand in your home we can fix?

If indeed other flagship Chinese conglomerates are striving and actually achieving world-class levels of excellence in production and service in their HOME market, then Western producers need beware in the international marketplace.

Chinese companies with international-brand aspirations are smartening up.

Chinese Landlords Suck

January 5th, 2009

I had written a couple weeks ago that while I was traveling the States I was notified water was coming up from the floor of my Suzhou apartment. The landlady as much as admitted once the jackhammers had torn up the tiled concrete of the kitchen floor the plastic piping for the water main was substandard and the workmanship even less so.

Despite her making the place unlivable then, forcing me to find new digs, she still refuses to ante up any compensation for damaged furniture, an unlivable apartment, another deposit forked out to yet another skin-flint landlady, and the time and hassle spent finding a new place, moving there and then getting re-organized. Three weeks on and the bare concrete floor still has no faux-wood paneling to recover the dining area and living room. And perish the thought I should get my deposit back on the place.

I kept ALL the keys and the electricity and water and gas cards; she’s apparently changed the lock on the front door, though, according to my former real estate agent. So much for that bit of leverage. She clearly did her math, carefully weighing the hassle factor of getting new keys and cards against the money she had in the bank from the gullible foreigner.

A Chinese friend explained that of course she wants to hold on to the last month’s rent and deposit since now the place is emptied at the height of winter at the start of what looks like will be the mother of all recessions. It will be difficult for her to find new tenants soon. Still, I hope the water pipe just installed bursts again with no one but the downstairs neighbors to discover it once the water has completely saturated the ceilings and drips brown stains on all the hapless neighbor’s furniture. BWAH HAH HAH!

And as those of my gentle readers will recall my exploits a couple years ago at the Lakeview Tower on Jinji Lake (though it should now be called used-to-have-Lake-View Estates), I was bilked out of that deposit as well: all the construction noise and dirt and violence (yes, violence), was not enough to convince the owner of the flat to cough up the deposit. I hope they demolish the Tower by dint of eminent domain to make way for Phase III of the apartment complex.

An American friend of mine that also lives in Suzhou told me how despite numerous complaints to his landlord about a leaky toilet he also did not receive his deposit back at the end of the contract. The landlord claimed the guy and his girlfriend clearly did not flush the toilet right.

The kicker to all this is: there is NO legal recourse! One Chinese suggested I call the local TV station to show them the photos of the damage to the place and to plaster the landlady’s face all over every TV set in Suzhou. (For those of you who do not live in China: that is literally how so many Chinese civil issues are decided: through public shaming on local TV.)

So I’ve been thinking a lot about 20th-century Chinese history, and recollecting just why the Communists beat the hell out the landlords. Clearly, it’s BECAUSE THEY DESERVED IT! That’s my exalted conclusion. If modern-day Chinese new-money are behaving just as poorly as their fallen ancestors, then I will have no sympathy for them when the dispossessed of today’s China cry out in unison: “We’re sick and tired of it and we’re not going to put up with it anymore!” And actually do something about it.

Then we’ll see who holds the keys in the end.

Bombs and The Persistence of Time in Kunming

December 30th, 2008

I was dismayed to read in The Shanghaiist that a local Chinese bombed one of the coolest cafe’s in China: Salvador’s. I wrote extensively about my time at Salvador’s in a post last year, Kunming: Where the Living is Easy. Colin Flahive and Kris Ariel, the very cool owners of the establishment, write in GoKunming.com a detailed account of the bombing and their discovery of the remains of the bomber. Colin and Kris are pretty convinced it was the same bomber that wreaked havoc on a couple buses in Kunming just before the Olympics. I read the account at the Shanghaiist.

The angels were clearly watching over the place. It could have all been so much more worse. I’m happy no additional lives were lost.

Peace.

You Can Run But You Can’t Hide

December 30th, 2008

In my posts earlier this year Ankle Biters Flee China and Take the Money and Run … to South Korea, I discussed how many factory owners in lieu of legally shutting down their operations and adhering to the weighty severance requirements of the New Labor Law simply bolted to their home countries.

A Reuters article from a few days ago outlines how the Chinese government at a national level has gotten sick and tired of these fellows high-tailing back to home court without paying their dues to the country that made them rich in the first place.

China’s commerce, foreign affairs, justice and public security ministries on Friday jointly issued a guideline for cross-border investigation and prosecution of fleeing investors.

The Chinese government is saying, in effect, you can run but you can’t hide from your liabilities in China, legal or financial. And pretty much anyone with their name on the business license as the legal representative of the entity is going to be in for a world of hurting if their caught.

Eighty seven companies funded by investors from South Korea left the eastern province of Shandong without properly liquidating assets last year, up from only 21 cases in 2003, Xinhua said, citing previous media reports.

Somehow, I think those numbers severely understate the true condition of premature closures. Also, Xinhua seems to be picking on the South Koreans here. What about the thousands of Hong Kong and Taiwan factories that closed shop and whose bosses stole away with annual KTV allowances (trust me, those are non-trivial amounts) that could pay all their factory workers many times over their meager annual salaries?

In January, more than 10 Korean company officials abandoned the Yantai Shigang Fiber Co in Shandong and fled because of financial difficulties. They left without paying large debts and the wages of more than 3,000 employees.

Boy, I wouldn’t want to be those guys. Toast, if you ask me.

The Addict’s Excuse

December 29th, 2008

I was recently particularly irked by an article in last week’s International Herald Tribune entitled, “China and U.S. bound themselves with linked addictions.” The article is actually well-written. In fact, Mark Landler’s article was so concisely written it effectively focused my ire about a debate that’s been going on for the past five years:

“The problem, he [Ben Bernanke, currently Chairman of the Fed] said, was not that Americans spend too much, but that foreigners save too much. The Chinese have piled up so much excess savings that they lend money to the United States at low rates, underwriting American consumption.”

Bernanke had said this back in 2005, when Walmart and Mattel were at their height pressuring Chinese suppliers for cheaper toys and, oh yes, skip the quality checks (why complicate things?). The argument that the United States is in this credit and debt mess because the Chinese produced exactly what the Americans wanted at price points the Americans could guzzle is specious, and removes the accountability US regulators should have for channeling Chinese investment in the US for better, more socially constructive purposes.

“In the past decade, China has invested upward of $1 trillion, mostly earnings from manufacturing exports, into American government bonds and government-backed mortgage debt. That has lowered interest rates and helped fuel a historic consumption binge and housing bubble in the United States.”

But it’s this next statement in the article that really torqued me:

“China, some economists say, lulled American consumers, and their leaders, into complacency about their spendthrift ways.”

The implication, of course, is that China had some grand scheme to destabilize the American economy and therefore usurp supremacy in the economic order. Of course, all China wanted to do was meet burgeoning demand for its products and provide its citizens economic opportunities that would not destabilize its dynamic society and sclerotic government.

Herein, though, lies the nub of the irresponsibility with which America – its citizens and its government – squandered a grand opportunity to ensure its preeminence in the next century:

“By itself, money from China is not a bad thing. As American officials like to note, it speaks to the attractiveness of the United States as a destination for foreign investment. In the 19th century, the United States built its railroads with capital borrowed from the British.

“But Americans did not use the lower-cost money afforded by Chinese investment to build a 21st-century equivalent of the railroads. Instead, the government engaged in a costly war in Iraq, and consumers used loose credit to buy sport utility vehicles and larger homes. Banks and investors, eagerly seeking higher interest rates in this easy-money environment, created risky new securities like collateralized debt obligations.”

It’s an old story, really: the West digs products from China, bankrupts itself, and then blames China. In the 19th century Britain spent ALL its silver on the purchase of Chinese goods, forcing it to become a Pusher on a scale never before seen in human history.

“By the early part of this decade, the United States was importing huge amounts of Chinese-made goods — toys, shoes, flat-screen televisions and auto parts — while selling much less to China in return… Shorn of the social safety net of the old Communist state, they squirrel away money to pay for hospital visits, housing or retirement. This accounts for the savings glut identified by Bernanke.”

And now, the West says, if only the Chinese would be just as gluttonous and short-sighted as the Americans, then the global economy in future will be ok. Of course, by the time the Chinese on a per capita basis have caught up with the Americans as consumers par excellence – theoretically balancing trade figures by that time - there may be few natural resources left with which to produce much more than war over the bit that’s remaining.

Clever.

Managing HR in Tough Times

December 24th, 2008

A couple weeks ago I attended a conference in Shanghai entitled, “HR - Retention: How to keep your best and brightest,” sponsored by the China Economic Review. The full-day conference was a mixed-bag, at times too high-flown to be of real use. Why conference organizers think people from big companies are good speakers eludes me: eighty-percent of the time they speak in tongues induced by the lack of oxygen at 30,000 feet. Frankly, even people who work in organizations with 1,000-plus people don’t find corporate-speak very useful.

Nonetheless, there were some useful nuggets to take away: I liked the polls presented by HR consultancies showing that Chinese staff are the most stressed in Asia; I appreciated the insight that underscored the observation that Chinese people most of the time leave (more than 70%) because they hate their managers; and Chinese people prize a clear career development plan as much as they do salary and title; I had underestimated corporate branding as a way to attract and retain the best - never again will I make that mistake; and I vowed after the conference to have my office send a nice email thanking people for taking the time to send the cv to our company, as long as the cv isn’t complete garbage (you’d be surprised at the number of chemical engineers interested in working for a legal consultancy).

As a conference attendee, I learned the merits of delivering presentations with useful insights and tactics that attendees can take away and put to use in their operations without delay.

After all, no one can hear you scream at 30,000 feet.

Spring Festival Comes Early in China

December 23rd, 2008

A Chinese friend decided to beat the weekend crowds on Suzhou’s Guanqianjie. Otherwise known as “Walking Street,” Guanqianjie is home to boutiques, department stores, noodle shops and KFCs all housed in updated low-rise whitewashed structures with black-tile roofs. It’s a very popular plaza area about 2km long and as many wide where locals shop, stroll and consume.

My friend figured that a late Friday morning foray to the shopping district would be a safe bet to escape the congestion that typically squeezes pedestrians at the weekend. Instead, she found the outdoor mall jam-packed with shoppers.

Of course, during an economic downturn one would not expect a mall to be lodged wall-to-wall with buyers; strollers, loiterers, pickpockets, window shoppers, yes - but people were apparently toting large shopping bags filled with purchases.

She commented on the observation with shopkeepers, who clued her into the demographic mini-trend: migrant workers are increasingly finding themselves out of work. Construction projects, especially, have slowed down (though it hardly seems that way in Suzhou Industrial Park, where contractors are literally still building 24/7), and new work is increasingly more difficult to find. Also, factories have been laying off workers. Most of the victims of the industrial slowdown are the migrant workers who came to Suzhou to take part in one of the greatest boom cities in China.

Now, with work difficult to find, the local government’s resistance to economic loitering, and the memory of the Blizzard of 2008 still freshly lodged in our collective memory, former workers are heading back to their home towns in the economic nether regions of the country. So, many of these waifs are already buying gifts and arranging their train and bus passages for home. With Chinese Spring Festival a mere six weeks away, the early migration makes sense; especially for those who during the winter snows earlier in the year stranded millions on China’s highways and bi-ways.

An article in the China Daily recently pointed out that government officials in the less economically developed small towns and cities in central China are bracing themselves for the impact dislocation will bring to their fiefdoms. They are expecting greater discontent, more protests than the year before, and shorter emotional fuses around pushy eminent domain initiatives.

Next year - the Year of the Ox - will be a challenging one indeed for those who were not able to secure a seat on China’s gravy train before it pulled out of the station a couple months ago.

A Problem with the Plumbing in China

December 22nd, 2008

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My first evening back in the States last week I called my home in Suzhou to learn that water was coming up from the kitchen floor. “Are you sure it’s just not the sink leaking?” I asked, incredulous.

It seems it was indeed the floor leaking upward. A pipe laid in the concrete flooring of the 18th floor apartment had broken open. Workers on the scene said the quality of the piping and the workmanship in laying the plumbing was sub-par. The landlady hurried over to apologize vociferously. “When is William returning to Suzhou?” the worried landlady asked. “Next week Friday.”

“Good, everything should be fixed up by then,” she said wishfully. Everything, she did not seem to understand, included ripping up the tile flooring of the kitchen; pick axing the concrete covering the pipe; ripping up the wood-flooring in the adjacent living room (the water had seeped far and wide); and, of course, purchasing replacement items and laying it all down - supervised, of course - at a level of quality much higher than had gotten her into the sorry state in the first place.

Of course, by the time I’d returned to Suzhou, it hadn’t gotten done. Indeed, work had simply stopped a week after it had started. Best I can figure is the landlady understood clearly I was moving out of the property, wanted the last month’s rent and deposit returned and had no intention of paying any penalty for the breach of contract.

This incident puts me in mind of China’s own hurried infrastructure: both the hardware (roads, buildings, bridges and the rest), and the software - the attitude and level of pride with which Chinese construct their new society. Seems to me there is a distinct disconnect between the two, a dissonance: build it big, build it fast, ram it in before conditions change (economic, political), then deny responsibility, accountability when - not if, but when - things go bad.

When will Chinese government and society at large figure out that the approach to social plumbing they’ve used through a dozen dynastic cycles over thousands of years will of course spring a leak if laid without 21st century consideration?